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Westward Whiskey

Get help with your Westward Whiskey orders, shipping, memberships, and more. Browse FAQs or contact our support team for fast, friendly assistance.

Westward Whiskey Customer Service & Online Help

The Distillery

The Whiskey Club

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How long will it take to receive my package?

How do I track my order?

How much does shipping cost?

How do I cancel or modify my order before it ships?

If I have selected pick-up as my delivery method, how do I know when my order is ready to pick up?

Where do I pick up my order?

Something went wrong with my order. How do I talk to a real person?

Where do you ship?

I want to ship outside of Oregon. How can I place an order?

My order is taking longer to arrive than I expected or there seems to be an issue with my shipment

Can you ship to a PO Box?

Does someone need to be present to sign for this package?

I am a club member, or a whiskey of the month subscriber and I've moved. How do I update my address?

Can I change from pick-up to ship or vice versa?

How do I place an order for multiple recipients at different locations?

How do I add special delivery instructions?

I have missed my delivery; how do I reschedule?

My package arrived damaged; how do I get a replacement?

I did not receive the correct item(s) or my order isn't complete; how do I get the correct or missing item(s)?

Can I have my previous club orders shipped if I originally selected pick-up?

Can you ship your other spirits (Volstead/Krogstad/Casa Magdalena)?

How do I change my address or other shipping information after my order has been processed or shipped?

Online Shopping

Where is Westward Whiskey located?

When is the distillery open to the public?

How do you get to the distillery?

Do I need a reservation?

Are pets allowed?

Do you serve food?

Is your facility ADA accessible?

What does the tour experience include?

What is the largest tour group Westward can accommodate?

Does the tour come with a tasting flight?

Do you have to take the tour to taste whiskey?

When should I arrive for my tour?

Where do I go when I arrive?

How long are your tours?

Are children allowed on tours?

I don't love whiskey or I don't want to drink, can I still take the tour?

Can I take pictures on the tour?

I have a certificate for a "tour and tasting for 4," what does that include?

How many people can take one of your classes?

Where can we get lunch/dinner in the area?

Visiting Westward

Are your spirits gluten-free?

Where can I purchase Westward?

What ingredients are used to make Westward?

Westward & Products

How much does it cost to join?

What defines a Westward Club release?

What if I do not want the quarterly club release?

How often do club members receive whiskey?

What are my shipping options?

Do you ship out of state?

How do I sign up if I live out of state and will pick up my order?

What are my pick up options?

Is there a discount?

Can I cancel my membership?

What is the Westward experience?

What is archived whiskey and how do members have access?

What are pickup parties?

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