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How long will it take to receive my package?

If you live in the state of Oregon, your package takes between 2-5 business days from the date of order. Please note that holidays and weather can alter those timelines. If you have placed an order with our out-of-state shipping partner, your package

How do I track my order?

Once your order has been packed up for shipment, you will receive an email with tracking information. If you need any further assistance, please reach out to us at [email protected] for orders with delivery to Oregon, or at [email protected]

How much does shipping cost?

We offer free shipping on all orders.

How do I cancel or modify my order before it ships?

If your order was placed with delivery to Oregon, please email us at [email protected] and include your order number, order date, your name, and the correction you need made. For orders placed with our out-of-state shipping partner, please ema

If I have selected pick-up as my delivery method, how do I know when my order is ready to pick up?

Once we have packed up your order, we will send you an email with pick up instructions. Once you have this email, you are set to come down to the distillery to pick up your order. You can pick up orders between 12:00PM and 5:00PM seven days per week

Where do I pick up my order?

All online pick-up orders can be collected from our distillery tasting room located at 65 SE Washington Street, Portland, Oregon 97214.

How do I return an order?

Please reach out to [email protected] with your request. Include your order number and the reason for your return in your email.

Something went wrong with my order. How do I talk to a real person?

You can always reach us during business hours at our distillery tasting room phone or email us at [email protected] where real people look at the email account each day (excluding holidays). Our phone number is 503.235.3174. Be sure to have yo

Where do you ship?

We ship directly from the distillery to addresses located in Oregon. We have a shipping partner to fulfill orders to the following select states: Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Ill

I want to ship outside of Oregon. How can I place an order?

Visit our website with connects directly with our out-of-state shipping partner by going here.

My order is taking longer to arrive than I expected or there seems to be an issue with my shipment

We are happy to help. Please email us at [email protected] and include your order number. We will work to get answers as quickly as possible.

Can you ship to a PO Box?

Unfortunately, we cannot. Please keep in mind that all orders that contain alcohol need to be received by a person over the age of 21.

Does someone need to be present to sign for this package?

Yes. All packages that contain alcohol need to be delivered to and signed for by a person over the age of 21.

I am a club member, or a whiskey of the month subscriber and I've moved. How do I update my address?

If you are a club member, you can log in to your account here and update your address or you can email us at [email protected] If you are a whiskey of the month subscriber, please email [email protected] with your updated information.

Can I change from pick-up to ship or vice versa?

So long as your package has not already gone out for delivery, you are welcome to change your delivery method. Please reach out to us at [email protected] or call us at 503.235.3174 to make your request. Please have your order number handy whe

How do I place an order for multiple recipients at different locations?

You can either fill out an order for each address or use this form and email it to us at [email protected] Thank you for your order! If you’re shipping to anyone outside of Oregon and Washington DC, you need to place your order via Westward’s

How do I add special delivery instructions?

You can include these at check out in the Special Instructions box or you can email us at [email protected] for help. For orders placed with our out-of-state shipping partner, please email [email protected]

I have missed my delivery; how do I reschedule?

You should have received an email from the carrier to reschedule your delivery. If you need assistance, email us at [email protected] and include your order number. For orders placed with our out-of-state shipping partner, please email support

My package arrived damaged; how do I get a replacement?

We are so sorry when this happens, albeit rare. If you find yourself with a damaged package, please reach out to us at [email protected] with your order number and a brief account of what went wrong, and we will work to swiftly make it right.

I did not receive the correct item(s) or my order isn't complete; how do I get the correct or missing item(s)?

We are so sorry when this happens, albeit rare. If you find yourself with something that just isn’t right, please reach out to us at [email protected] with your order number and a brief account of what went wrong, and we will work to swiftly m

Can I have my previous club orders shipped if I originally selected pick-up?

If you live in Oregon, you sure can! Please reach out to [email protected] with your request.

Can you ship your other spirits (Volstead/Krogstad/Casa Magdalena)?

We are not currently set up to do this.

How do I change my address or other shipping information after my order has been processed or shipped?

For orders with delivery to Oregon or DC, please email the distillery at [email protected] and include your order number, order date, your name, and the correction you need made. Note that if the package has already gone out for delivery, we m